Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping at cmibp.shop.

This Shipping Policy explains how orders placed through our Website are processed, shipped, and delivered.

The seller and operator of this Website is:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand

Postal Code: 1011
Company Registration Number: 9341597
Website: cmibp.shop
Email: support@cmibp.shop
Telephone: +64 21 440 592

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable German or European Union consumer protection law.

1. Shipping Cost

We currently offer FREE STANDARD SHIPPING on eligible orders placed through cmibp.shop.

There is no separate standard shipping charge for eligible orders unless a different charge is clearly displayed and agreed to before the order is placed.

If optional premium, express, or other special delivery services are offered, any additional cost will be clearly shown before you complete your purchase.

2. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders.

When COD is selected, payment is made in accordance with the instructions provided at the time of delivery.

Customers must provide accurate:

• full name;

• delivery address;

• postal code;

• telephone number; and

• other information reasonably necessary to complete delivery.

Please ensure that someone is available to receive the parcel and make the required payment when applicable.

3. Order Processing

After an order is successfully submitted, we will process it for fulfillment and delivery.

Processing may include:

• reviewing the order information;

• confirming product availability;

• verifying delivery details;

• preparing the goods;

• arranging shipment; and

• where reasonably necessary, confirming information relating to a COD order.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Once an order has entered the fulfillment or shipping process, we may not always be able to change or cancel the shipment.

If you need to correct your delivery information, please contact us as soon as possible at:

support@cmibp.shop

4. Delivery Times

Applicable delivery estimates, where available, may be displayed on the product page, during checkout, in the order confirmation, or otherwise communicated to you in connection with your order.

Delivery times may vary depending on factors such as:

• destination;

• product availability;

• order processing;

• carrier operations;

• weekends and public holidays;

• customs procedures where applicable;

• severe weather;

• transportation disruptions; and

• other circumstances outside our reasonable control.

Any delivery time described as an estimate is not a guaranteed delivery date unless we have expressly agreed to a specific binding delivery date.

Where no specific delivery period has been agreed, delivery will be made within the period required by applicable consumer law.

5. Delivery Address

Orders will be shipped to the delivery address provided by the customer during checkout.

Please check your information carefully before submitting your order.

You are responsible for providing a complete and accurate delivery address, including where applicable:

• recipient name;

• street and house number;

• apartment or unit number;

• postal code;

• city;

• country; and

• telephone number.

If you notice an error after placing your order, contact us immediately at support@cmibp.shop.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched.

6. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us so that we can determine whether redelivery is possible.

Additional costs resulting solely from incorrect information supplied by the customer may be charged only where permitted by applicable law and where such costs have actually been incurred.

Your mandatory consumer rights remain unaffected.

7. Delivery Attempts

The delivery provider may make one or more delivery attempts depending on its delivery procedures.

If nobody is available to receive the parcel, the carrier may:

• attempt delivery again;

• leave delivery instructions;

• redirect the parcel to an appropriate collection point; or

• return the parcel to the sender.

The exact procedure depends on the carrier and destination.

For COD orders, failure to accept the parcel may also result in the shipment being returned.

If you experience a delivery problem, please contact us at support@cmibp.shop.

8. Order Tracking

Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched.

Please note that tracking information may take some time to become active after the shipping provider receives the parcel.

If no tracking information is available or you believe your shipment has been delayed, please contact us at:

support@cmibp.shop

9. Delayed Delivery

Occasionally, delivery may be delayed because of circumstances such as:

• unusually high order volumes;

• carrier disruptions;

• weather conditions;

• public holidays;

• customs or border procedures;

• incorrect delivery information;

• transportation disruptions; or

• other circumstances outside our reasonable control.

If your order has not arrived within the agreed delivery period, please contact us.

Where required by applicable law, you may provide us with an additional reasonable period to complete delivery.

If we fail to deliver within an applicable additional period, you may have the right to terminate the purchase contract and receive reimbursement in accordance with applicable consumer law.

Nothing in this section restricts any right to terminate immediately where applicable law permits you to do so.

10. Lost Packages

If you believe that your parcel has been lost in transit, please contact us at:

support@cmibp.shop

Please provide:

• your name;

• order number;

• delivery address; and

• any available tracking information.

We may investigate the shipment with the applicable carrier.

Where the risk of loss remains with us under applicable consumer law, we will provide the remedy required by law, which may include replacement or reimbursement depending on the circumstances.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

When contacting us, please provide:

• your order number;

• a description of the damage; and

• photographs of the parcel and product where reasonably possible.

This information helps us investigate the matter with the shipping provider.

Providing photographs does not remove or reduce any mandatory statutory rights you may have.

Where products are damaged, defective, or otherwise do not conform to the purchase contract, your statutory consumer rights remain unaffected.

12. Risk During Transportation

For consumer purchases, responsibility for accidental loss or damage during transportation will be determined in accordance with applicable consumer law.

Where we arrange shipment using a carrier offered or selected by us, your statutory rights concerning transportation risk remain unaffected.

Different rules may apply where you independently appoint a carrier that was not offered by us, to the extent provided by applicable law.

13. International Shipping

Because PINK ADMIN LIMITED is established in New Zealand and serves customers through cmibp.shop, orders may involve international fulfillment or transportation depending on the circumstances of the particular order.

Any applicable information concerning shipping destinations, delivery availability, and charges will be provided through the Website or checkout process where appropriate.

Customers are not required to pay charges that were not properly disclosed or otherwise lawfully imposed.

14. Customs, Duties and Taxes

Depending on the place from which an order is fulfilled and its delivery destination, customs procedures, import duties, taxes, or other governmental charges may potentially apply.

Where such costs are included in the purchase price or paid by us, no additional payment will be required from the customer for those amounts.

Where any charge is legally payable directly by the customer, relevant information will be provided where required by applicable law before the purchase is completed.

We will not intentionally impose undisclosed mandatory charges after an order has been placed.

15. Refused Cash on Delivery Orders

If you select Cash on Delivery, please place an order only if you genuinely intend to accept delivery.

If an order is repeatedly refused without a legitimate reason, or if false delivery information is intentionally provided, we may restrict or refuse future COD orders where permitted by law.

This does not affect your statutory right of withdrawal or any other mandatory consumer rights.

16. Returns After Delivery

Shipping and delivery are separate from your right to return or withdraw from a purchase.

Consumers may have a statutory right to withdraw from eligible online purchases within the legally applicable withdrawal period.

For information about:

• the right of withdrawal;

• returning products;

• return shipping costs;

• defective products; and

• refunds,

please refer to our Return & Refund Policy available on cmibp.shop.

17. Force Majeure and Events Outside Our Control

Delivery may be affected by events outside our reasonable control, including:

• natural disasters;

• severe weather;

• war or civil unrest;

• epidemics or public emergencies;

• governmental restrictions;

• strikes or transportation disruptions;

• customs delays;

• telecommunications or infrastructure failures; or

• other comparable circumstances.

We will take reasonable steps to minimize the impact of such circumstances where possible.

Nothing in this section excludes or limits rights that consumers have under mandatory applicable law.

18. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• our delivery services;

• carriers;

• business operations;

• Website functionality; or

• applicable legal requirements.

The updated version will be published on cmibp.shop, together with a revised “Last Updated” date where appropriate.

Changes will not remove rights that already apply to an existing order under mandatory law.

19. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand

Postal Code: 1011
Company Registration Number: 9341597
Website: cmibp.shop
Email: support@cmibp.shop
Telephone: +64 21 440 592