Return & Refund Policy

Return & Refund Policy

Last Updated: August 17, 2026

Thank you for shopping at cmibp.shop. This Return & Refund Policy explains your rights and the procedures for returning products, withdrawing from a purchase, and requesting a refund.

This policy applies to purchases made through cmibp.shop and is intended to comply with applicable German and European Union consumer protection laws. Nothing in this policy limits any mandatory statutory rights available to consumers.

1. 14-Day Right of Withdrawal

If you are a consumer purchasing online, you generally have the legal right to withdraw from your purchase within 14 days without giving any reason.

For purchases of goods, the withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order contains several items delivered separately, the withdrawal period begins when you or your designated third party receives the final item.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may contact us at:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand

Email: support@cmibp.shop
Telephone: +64 21 440 592
Company Registration Number: 9341597
Website: cmibp.shop

You may notify us by email or by another clear written statement indicating your decision to withdraw from the purchase.

2. Returning Products After Withdrawal

After informing us that you wish to withdraw from your purchase, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Unless otherwise agreed with our customer service team, returns should be sent to:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand

We strongly recommend using a tracked shipping method and retaining your shipping receipt until your refund has been completed.

Please do not send a product to an address other than the return address confirmed by us.

3. Condition of Returned Products

You may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics, and functioning, in the same way that you would normally be permitted to examine a product in a physical store.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Where reasonably possible, please return the product with its original accessories, manuals, and packaging.

Missing or damaged packaging alone does not automatically remove your statutory right of withdrawal.

4. Return Shipping Costs

For returns made solely because you have changed your mind under the statutory right of withdrawal, you are responsible for the direct cost of returning the goods, unless we have expressly agreed to cover those costs.

The original standard delivery cost will be refunded where required by law. Since cmibp.shop currently offers free standard shipping, there will normally be no original standard shipping charge to reimburse.

If you selected a delivery option that was more expensive than our standard delivery option, any additional delivery costs may not be refundable.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • damaged during delivery;

  • defective;

  • materially different from the product ordered; or

  • the wrong item,

please contact us as soon as reasonably possible at support@cmibp.shop.

Please provide your order number and, where appropriate, photographs or other information that helps us identify the issue.

Where the goods are defective or incorrect and you are entitled to a legal remedy, we will provide an appropriate solution in accordance with applicable consumer protection law.

Where a return is required because the goods are defective or incorrect, we will bear the reasonable return shipping costs where required by law.

Your statutory rights regarding defective goods are separate from and are not affected by the 14-day right of withdrawal.

6. Refunds

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery method where applicable.

Refunds will be processed without undue delay and no later than 14 days after we receive your withdrawal notice.

However, for sales of goods, we may withhold the refund until:

  • we have received the returned goods; or

  • you provide evidence that you have sent the goods back,

whichever occurs first.

Where possible, refunds will be issued using the same payment method used for the original transaction unless another refund method is expressly agreed with you and does not result in additional charges.

7. Cash on Delivery (COD) Refunds

Because cmibp.shop accepts Cash on Delivery (COD), refunds for orders paid in cash cannot normally be returned using the original payment method.

For eligible COD refunds, we may ask you to provide appropriate bank account or payment details so that the refund can be made by bank transfer or another fee-free method agreed between you and us.

You are responsible for ensuring that the refund information you provide is accurate.

We will never require you to pay an additional fee in order to receive a legitimate refund.

8. Exchanges

If you would like to exchange a product, please contact us at support@cmibp.shop.

Depending on the circumstances, the simplest procedure may be to return the original product in accordance with this policy and place a new order.

Your statutory rights remain unaffected.

9. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or contracts where an exception is provided by applicable law.

Depending on the products sold on our website, this may include, for example:

  • goods made to the consumer's specifications or clearly personalized;

  • goods that are liable to deteriorate or expire rapidly;

  • sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;

  • sealed audio, video, or computer software products if the seal has been removed;

  • certain digital content where performance has begun with the consumer's express consent and acknowledgement of the loss of the withdrawal right; and

  • other products or services excluded from the statutory withdrawal right under applicable law.

Where an exception applies to a particular product, we will provide the relevant information where required before the purchase is completed.

10. Order Cancellations Before Shipment

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at support@cmibp.shop.

If the order has already been processed or dispatched, cancellation before delivery may no longer be possible. Your statutory right of withdrawal after receiving the goods remains unaffected where applicable.

11. Refused or Undeliverable COD Orders

If a Cash on Delivery order cannot be delivered because the delivery information provided by the customer is incorrect, incomplete, or the parcel is repeatedly refused, please contact us if you still wish to receive the order.

Any rights granted to consumers under mandatory German or European Union consumer law remain unaffected.

12. Model Withdrawal Form

You may use the following form if you wish to withdraw from your purchase, although use of this exact form is not mandatory.

To:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand
Email: support@cmibp.shop

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Product(s): ______________________________

Order Number: ___________________________

Ordered on: ______________________________

Received on: _____________________________

Name of Consumer(s): ____________________

Address of Consumer(s): __________________

Signature of Consumer(s): _______________
(only if this form is submitted on paper)

Date: ___________________________________

13. Contact Us

If you have any questions about returns, refunds, cancellations, or your right of withdrawal, please contact us:

PINK ADMIN LIMITED
Peter Stewart
40 Ireland Street
Freemans Bay
Auckland 1011
New Zealand

Company Registration Number: 9341597
Email: support@cmibp.shop
Telephone: +64 21 440 592
Website: cmibp.shop

Customer requests regarding withdrawals, returns, and refunds may be submitted by email to support@cmibp.shop.